If you are using an Internet Explorer browser, you must be using use version 11.0 or higher and the "Compatibility View" cannot be set. To turn off "Compatibility View,", go to "Tools," and select "Compatibility View Settings." Under "Websites you’ve added to Compatibility View," select trs.illinois.gov. Click Then select "Remove" then and "Close."
In rare cases, additional security or firewalls (Norton, McAfee, Panda) installed on your computer may still block cookies even after the browser cookie acceptance steps have been followed. TRS is unable to troubleshoot issues involving your personal computer. Please contact the security vendor for further information.