Web-Based Payment System
What is the Web-based Payment System?
It is a fully integrated, electronic payment system that enables employers to pay TRS obligations via the Internet. With this system, employers can:
- pay member, employer, and THIS Fund contributions and all billed items.
- get immediate confirmation for payments.
- ensure security with a private employer number and PIN (personal identification number).
Who can use the system?
This system is available to all employers because the same PIN is used for phone or Web remitting.
How does the system work?
This system uses a financial transaction processing network called the Automated Clearing House (ACH) to remit payments due. Instructions from employers to the system are transmitted to financial institutions participating in the ACH to move funds from the employer's financial institution into the TRS account.
What types of payments can be made through this system?
The same as if the employer remits by phone, which includes: member and employer contributions, Teachers' Health Insurance Security Fund contributions, TRS Remittance Form payments and THIS Fund Remittance Form payments.
What are the recommended software and browser requirements to make payments online?
A computer with a screen resolution of 1024x768, Internet access, and the latest browser version of either Internet Explorer or Firefox is recommended.
What information do I need to use this system?
In addition to your employer number and PIN (personal identification number), you will need:
- fiscal year, pay period (or bill invoice and section number)
- amount of payment, and
- debit date.
When can I access the Internet to make a payment?
The system is available 22 hours a day (with a nightly maintenance window), seven days a week.
How can I be sure my payment information is secure when it is transmitted across the Internet?
This system utilizes the most advanced security available to ensure the privacy of payment information. All transactions are conducted over a Secure Sockets Layer (SSL) connection secured with 128-bit encryption. SSL is a communications protocol for transmitting private information over the Internet.
Does the system place cookies on my computer?
No. Each time the site is used, the employer number and PIN (personal identification number), must be entered.
Does the system have a time out feature?
Yes. The employer is automatically logged off after five minutes of inactivity.
How do I make a payment?
There are five easy steps.
- Enter your employer number and PIN (personal identification number) on the Log On screen, then click on Log On.
- On the Select Payment Type screen, choose the desired payment type. These options correspond to the options available on the EFT telephone script.
- On the Make a Payment screen, enter the appropriate values in the displayed fields and click on Continue.
- On the Confirm Payment Information screen, review the information for accuracy. If it is correct, click the Submit Payment button. If it is incorrect, click the Edit Payment button to make changes.
- Your reference number will be shown on the Payment Acknowledgement screen. Print this page as a receipt for your payment. If you wish to make another payment, select New Payment. Otherwise, click Log off.
Your payment is complete!
Is it necessary to enter cents in the dollar amounts?
Yes. Omitting the two-digit cents will cause an error.
Can I confirm a payment was received or access my payment history?
After logging on to the system, click the Payment Inquiry button on the left side of the screen.
Payment history for the last 100 transactions or 360 days, whichever occurs first, for the selected payment type will be displayed. If there are multiple pages, use the Previous and Next buttons to scroll through the pages.
The payment history can be printed by selecting Print from the File menu of your browser or by clicking the printer icon on the browser toolbar.
How do I submit a PIN code change?
All PIN code modifications must be changed through the telephone-based system. Call (800) 230-1107, enter your employer number and PIN code, then select option 6 to submit the desired PIN code change.
Can I submit payments for multiple districts?
Yes. Click on the Log Off link when you are finished paying for a district. You will be connected to the original Log On Screen to begin with a different employer number.
Is the payment history real time?
Yes. Once your payment is submitted to the system, you can review it and the reference number and verify the payment.
If I discover I made a mistake, can I cancel my payment?
If the payment is for a future settlement date, you can cancel it by clicking on Cancel a Payment.
If I have problems using this system, how can I get help?
Call Customer Service at (800) 230-1107. Enter your seven-digit employer number and your four-digit PIN code. Select option 5 to be connected to an operator.
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